Our biggest problem, however, was only one of their restaurants was open the entire time we were there. Alcohol is free and there was a lady walking around taking orders but we weren’t in the mood for drinking and we were able to get bottled water from her. The combination of too much heat and no humidity makes a person very thirsty but the beverage station on the first floor was out of order and the other one on the second floor was out of ice all day. We were already having a hard time adjusting to the difference in altitude and feeling short of breath and dehydrated. The casino was way too hot with all of the fireplaces burning. Full size bottles of shampoo, conditioner and body wash in the shower but I didn’t know until I was already in the shower our first day there that the body wash dispenser was completely empty. Bathroom was large with 2 sinks and the toilet separate so we could both be getting ready at the same time. There was a big dirty handprint on the lamp shade on the nightstand that is hard to miss. Our room was nice enough except for the stained carpet in front of the nightstand (looked like red wine) and it smelled faintly of mold. We chose this hotel because of the Choice Rewards program because we frequently visit the casinos in Missouri and already have members cards and points racked up so this visit would earn credits with the same program. Ameristar is no longer a desired place to stay. Waiters and Cocktail Waiters can rarely be found. Other patrons complained of this also when checking out of the hotel. That stench was awful and kept me awake all night. Hotel hallways on floors 23-29 wreaked of marijuana from late evening to early am hours during my stay. It's essentially the same type of service. Not sure why this is the case, as patrons dine in their 4 restaurants daily. Room service is no longer available due to COVID restrictions.

The tissue holder had only a few sheets of tissue in it, and the bathroom had just one bar of soap that had to be shared at the sink and then brought into the bathtub for bathing. One party in my room is an older person and was freezing the whole time without a blanket. Not sure why this would be the case since all bedding is washed anyway. When I inquired about it, I was told it was due to COVID restrictions. Hotels near Ameristar Casino Black Hawk.

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Hotels near Ameristar Casino Resort Spa Black Hawk.

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